Degrees and Certifications

 ITIL Foundations Certification (2017)

ITIL Foundations Certification (2017)


Skills

  • Working Fluency in German
  • Project Management
  • Microsoft SCCM
  • Advanced computer troubleshooting
  • IT Best Practices
  • IT Administration
  • Public Speaking
  • IT Management
  • Customer Service
  • Interviewing
  • Competitive Analysis
  • Contextual Inquiry
  • Prototyping
  • Survey Design
  • Personas
  • Heuristic Evaluation
  • Usability Testing
  • Public Speaking
  • Problem Solving

Tools

Proficient in prototyping and design tools (Axure RP; Adobe Photoshop, InDesign, and Illustrator; InVision), Survey Tools (Qualtrics, Google Forms), and the Microsoft Office Suite.